DigitalGenius: AI-powered eCommerce Platform for Customer Service
DigitalGenius is an AI-powered eCommerce platform that utilizes Conversational and Generative AI to seamlessly resolve customer service queries and answer pre-purchase questions. Key features and benefits include:
✅ Automates customer service queries and pre-purchase questions
✅ Deflects repetitive queries from agents, enabling them to tackle complex issues
✅ Supports text-based channels like email, chat, social media, and SMS
✅ Trusted by renowned companies including On Running, Brooks Brothers, and Skullcandy
✅ Integrates with eCommerce, helpdesk, and carrier systems (Zendesk, Freshdesk, etc.)
✅ Customizable to reflect your brand’s identity
✅ Multilingual and cross-channel capabilities
✅ Automates common retail queries such as order tracking, returns, refunds, and product advice
✅ Enhances customer satisfaction with faster response times
✅ Reduces ticket resolution time and wait times
✅ Improves pre-purchase journey with product recommendations and FAQ answering
✅ Offers fully managed implementation and support from product experts
✅ AI solution that continuously learns and evolves from customer interactions
DigitalGenius ensures a seamless customer experience, driving customer satisfaction, and enhancing operational efficiency for eCommerce and retail businesses.
