SearchUnify: Enhancing Customer Support and Self-Service Experiences
SearchUnify is a unified cognitive platform that revolutionizes customer support and self-service experiences. With its impressive range of features, including enterprise search, insights engine, and AI-powered apps, businesses can harness artificial intelligence to provide better support and improve self-service capabilities.
The platform consists of multiple components, such as connectors, AI, LLM integrations, and search analytics, allowing organizations to optimize their search functionality and gain valuable insights from search data.
SearchUnify offers solutions tailored for various use cases, spanning support, self-service, communities, knowledge management, marketing, and more. These solutions are applicable across industries like banking, education, healthcare, insurance, and manufacturing, to name a few.
To enhance search capabilities, SearchUnify offers Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These AI-driven products provide intelligent search, virtual assistant functionality, and predictive capabilities.
To further support businesses, SearchUnify provides a resource center with e-books, webinars, videos, and success stories. Discover how SearchUnify empowers organizations with powerful AI tools, enabling them to improve customer support, enhance self-service options, and gain valuable search insights. 💡🔍💪📚🎥📊📈
